Frequently Asked Questions

Find quick answers to the most common questions about buying, selling, and using THE NEST Marketplace.

How do I register an account?

You can register by clicking the "Sign Up" button in the top right corner. You will need to provide a valid email address and create a secure password. If you are signing up as a seller, you will complete an additional verification process.

What payment methods does THE NEST accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and direct bank transfers for high-value transactions, such as property rentals or large equipment purchases.

How does the seller verification process work?

To maintain professionalism, all sellers must submit valid government ID and business documentation. This process usually takes 2-3 business days. Verified sellers receive a "Trusted Seller" badge on their profile.

What is your return and refund policy?

Returns are handled on a case-by-case basis and depend on the seller's individual policy, which is displayed on every product listing. However, all transactions are protected by the **NEST Buyer Protection Guarantee**, which covers items that are not as described or are damaged in transit.

Can I post listings for services (e.g., freelance work, consulting)?

Yes! THE NEST is a marketplace for both goods and professional services. Please use the **Services** category when creating your listing. Service providers must also pass the seller verification process.

Can't find your answer? Contact our support team.